As a global consultancy, Hitachi Solutions Europe was seeking a more innovative way to leverage technology to increase their client experience management. The firm wanted a way to collect more data and client intelligence in Microsoft Dynamics 365 for the sales team without requiring consultants and account managers to increase their workload with manual data entry.
In addition to capturing more, clean data in CRM, Hitachi Solutions also needed to map who was interacting with key client accounts - and how often - to ensure they had the right coverage to proactively manage their diverse clients' needs.
Learn how Hitachi Solutions delivered the following results within the first 4 months of deploying Introhive:
- 370 hours of employee time saved from manual data entry and meeting prep
- 32,778 contacts surfaced and relationships mapped amongst 60 users
- 9,908 missing contacts identified in email exchange for CRM intake